FAQs

Free Patterns

  • If you are a registered user you have access to the free patterns that are available on the site.  You must add the free pattern(s) to your shopping cart and pay the shipping fee during checkout.  Free patterns may be in limited quantities and are available on a first come first serve basis.  Shipping is not free and is calculated by weight.





Payment

What forms of payment do you accept?
  • We accept Amazon Pay, Paypal, Credit/Debit Card, Money Orders. Money order should be made out to D'arcy Rose Designs, 3230 Arena Blvd. 245-129, Sacramento, CA 95834. Please include your order number or a print out of your order receipt with your payment. Please send payment within 7 days to avoid possible order cancellation.

How come I did not see the pay by credit card option during checkout?
  • This option does not work for guest checkouts. While logged into your account, go to your shopping cart and click "proceed to checkout." The pay by credit card will appear as a payment option.

Do you have a layaway plan?
  • We do not have a traditional layway plan, but we do reserve orders over $50 for up to 30 days. To keep thing simple, no up front payment is required. We send out payment reminders 3 days before they are due.  Non-paid reserves are cancelled after day 31 unless you contact us for an agreed upon extension.  We reserve the right to refuse future reserves for customers that repeatedly do not pay for them.
How do I reserve my order?

  • Registered users with orders $50 or more will see the option to reserve their order as a payment option during checkout.


Can I pay for my reserved order before 30 days?

  • Yes. You can request an invoice by using the contact us link. Send a message using the web form. Please send your name, email address, and order number and say that you are requesting an invoice to pay for your reserved order.





Shipping

When will I receive my order?
  • We ship via USPS First Class mail domestic and international Monday - Friday, generally 1-2 business days after your order is placed. You will receive a shipping notification with tracking number when your order has shipped. It takes 3-5 days to arrive domestic, and 6-14 days international depending on where you are located.



Returns

  • Do you accept returns?
Returns are generally not accepted due to the nature of the items that we sell.  However, if you have an issue with your order please contact us.  




General 

Is your website secure and is it safe to order?
  • Yes, our website is secure and encrypted. Also, we do not directly receive any sensitive payment information such as credit card numbers on our site, this is all handled (by law) by our payment processors.
What are Reward Points?

  • Registered users are rewarded 1 point per dollar spent that can later be used to purchase items.  In order to use your points, you must use the "redeem this item for points" button found within the listing.  The button will not be available unless you have enough points to purchase the item.

If you do not see the answer to your question here please contact us.